Who We Are

First Recon is a licensed Ontario private investigation agency specializing in questionable injury claims, WSIB matters, surveillance and activity verification.

​

We work with employers, claims professionals and institutions that need objective information before making decisions about a sensitive or uncertain claim.

​

Our role is straightforward:

To gather reliable information.

To document what can be observed and verified.

To provide clear reporting without assumptions or exaggeration.

​

First Recon is led by an experienced Director of Investigations and supported by appropriately licensed investigators selected according to the requirements of each assignment.

​

Our Focus

Our primary services include:

​

• Questionable injury and WSIB claim investigations
• Surveillance and activity verification
• Claim timeline and evidence review
• Photographic and video documentation
• Clear investigative reporting

​

Most workplace injury claims are legitimate. Our services are used when specific and credible information creates reasonable questions about reported limitations, available facts or observed activity.

​

We do not begin with a conclusion. We begin with a question and gather the information needed to help answer it.

​

How We Work

Every assignment begins with a confidential conversation about the concern, the information already available and the questions the employer needs answered.

​

WE MEET

We discuss the situation, review the initial information and determine whether an investigation may be appropriate.

​

WE LISTEN

We take the time to understand the reported limitations, relevant timelines and specific reasons for concern.

 

WE GATHER

Our investigators conduct lawful and discreet surveillance, document observable activity and organize the findings clearly.

 

YOU KNOW

We provide objective reporting so the appropriate decision makers can review the evidence and decide what should happen next.

​

We gather the facts. We do not make medical, legal or employment decisions.

​

Why Employers Choose First Recon

Employers and claims professionals work with First Recon because we:

​

• Handle sensitive matters discreetly
• Communicate clearly and honestly
• Recommend an approach that fits the situation
• Use appropriately licensed investigators
• Document both activity and inactivity accurately
• Separate verified observations from assumptions
• Provide clear reports supported by photographs and video

​

Our goal is not to produce a particular result. Our goal is to provide an accurate record of what was observed.​​​​​​​​​​​​

 

Experience That Fits the Situation

First Recon has been operating since 2011 and has supported organizations across Ontario with surveillance, loss prevention, fraud prevention and evidence gathering.

​

That experience provides a practical understanding of how to conduct discreet field investigations, recognize relevant activity and document findings properly.

​

Every assignment is different. We consider the nature of the claim, the reported limitations, the information available and the client’s objectives before recommending an investigative approach.

​

We do not force a standard solution onto every file. The scope should always be reasonable, focused and appropriate for the situation.

​

When to Reach Out

You do not need certainty or proof before contacting First Recon.

​

Employers and claims professionals often reach out when:

• Reported limitations and available information do not appear to align
• Credible information raises questions about a claim
• An internal review leaves important questions unanswered
• The employer is unsure whether surveillance would be appropriate
• Objective information is needed before deciding what to do next

​

A confidential conversation can help determine whether an investigation is appropriate, what it should focus on or whether another course of action would be more suitable.

 

Our Values​

CLARITY BEFORE ACTION

Important decisions should be based on reliable information, not assumptions or pressure. Our work is designed to reduce uncertainty before action is taken.

 

PROFESSIONAL NEUTRALITY

We approach every assignment objectively. Our responsibility is to document facts accurately, not to assign blame or influence the outcome.

 

DISCRETION AND RESPECT

Injury claims affect real people, livelihoods and organizations. Every assignment is handled professionally, lawfully and with appropriate respect for privacy.

​

Professional. Confidential. Discreet.

These are not simply marketing terms.

They are how First Recon operates.

​

If something about an injury claim does not appear to align, we are available to discuss the situation and help determine whether an investigation makes sense.

​​​​​​​